destinationCRM.com RSS Feeds : Viewpoints
- Speed, Clarity, and Seamless Handoffs: What Customers Actually Need to Feel Closure April 16, 2026Customer support teams that prioritize speed, clear communication and seamless AI-to-human handoffs give customers the sense of resolution that drives trust and long-term loyalty.
- Can You Bet Your Revenue on AI? Why CRM Is No Longer Your Single Source of Truth April 13, 2026Why AI success in revenue operations depends on moving beyond CRM data to systems of action that capture unstructured signals and continuously learn from real deal activity.
- What Door-to-Door Sales Can Teach Us About Building Agentic AI for Sales Teams April 10, 2026The fundamentals of classic door-to-door selling offer a blueprint for how AI should support?not replace?the human work of selling.
- Buying Groups Evolve. So Should Your Marketing April 9, 2026B2B marketers need to create a buying group strategy that accounts for constant change with relevant, recent data.
- Voice AI: The Dos, the Don?ts, and What?s Next April 7, 2026Here's a practical guide to putting voice AI to work for your business.
- 68 Million Customers Told You What's Wrong. Your CRM Never Saw It. March 31, 2026Every day, millions of users leave detailed, unsolicited feedback in app store reviews. Almost no CRM or customer intelligence team is using it.
- Should Contact Centers Build or Buy Voice AI? March 27, 2026Whether a vendor owns and operates the model infrastructure is a critical concern.
- What Businesses Actually Think CX Technology Does to Customer Experience March 24, 2026Technologies that earn the highest CX confidence ratings offer seamless first-time service. (Featured on SmartCustomerService.com.)
- Why CRM Is the Engine of Long-Term Storytelling March 23, 2026Coherence allows customers to understand what you stand for.
- Your Call Center Is Sitting on a Goldmine of Intelligence, if AI Is Allowed to Act on It March 17, 2026The challenge now is to identify use cases where agentic systems can produce measurable improvements in productivity, quality, and customer experience.