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- How Agentic AI Creates More Space for Human Connection in Sales July 15, 2025Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.
- The Future of Hospitality: Bridging Physical Touchpoints With CRM Systems July 14, 2025Integrating kiosks with CRM infrastructure is not simply a tech upgrade?it's a strategic investment in guest engagement, operational efficiency, and competitive differentiation.?
- Want to Unlock the True Value of Your Data? Try Applying Marie Kondo-Inspired Principles July 8, 2025Marie Kondo's philosophy shows us that "sparking joy" goes beyond physical objects and can revolutionize how organizations manage data.
- Can Real-Time AI Make Your Contact Center More Compliant or More Vulnerable? July 8, 2025Live AI tools offer significant compliance advantages?if your oversight can keep up.
- ROI on Cloud Nine: Smooth ERP Transitions That Pay Off Big June 25, 2025Taking your ERP system to the cloud is more than just a technical upgrade?it is a chance to rethink how your teams work, how data flows, and how value gets measured.
- Secure Your Agentic AI Implementations Now June 19, 2025Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.
- Embedded CDPs Emerge in Marketing June 13, 2025Due to the convergence of data, AI, and analytics technologies, MarTech is moving quickly toward embedding CDP capabilities within broader CX solutions.
- The Agentic AI Design Paradigm: Reshaping How We Build Software June 10, 2025The shift to agentic AI design requires developers and organizations to rethink their approach to building digital experiences fundamentally.
- What to Know Before Replacing Your VPN with SDP June 3, 2025Network security isn't just about locking everything up tight; it's about making sure the right people can get what they need, without opening the door too widely.
- The Agentic Curmudgeon June 3, 2025Don't overlook generative AI for self-service in your haste to introduce agentic AI into your operations. (Featured on SmartCustomerService.com.)