destinationCRM.com RSS Feeds : Viewpoints
- Most Payment Calls Aren't Service Requests, They're Self-Service Failures September 9, 2026When customers call to complete routine payments, your contact center is absorbing the cost of a payment experience problem, but you can eliminate those inbound calls.
- How Affiliate Marketing Opens the Door to AI-Driven Commerce September 8, 2026As generative AI reshapes how consumers discover and buy products, marketers already have the infrastructure to monetize it sitting inside their affiliate programs.
- You Can?t Obstruct Your Way to Loyalty September 1, 2026Companies that rely on cancellation friction to reduce churn weaken trust and corrupt retention data, when they should be building customer loyalty instead.
- AI Will Rewrite the Rules of Software August 28, 2026The shift to AI-native applications will be as important as the rise of SaaS and just as unforgiving to vendors that fail to see the implications of a new architecture.
- From Offer Eligibility to Customer Intelligence: A Data Maturity Playbook for AI-Ready Enterprises August 25, 2026Turn offer eligibility from a one-time conversion step into verified, permissioned customer intelligence that supports personalization, loyalty, and long-term growth.
- Building CRM Around Product Ownership August 20, 2026Manufacturers should build customer data around product ownership instead of the initial sale, creating a stronger foundation for service, support, and long-term customer engagement.
- Complex CX Is Where AI Agents Still Struggle August 18, 2026Complexity can come in all shapes and sizes, Here's a guide to the many pitfalls AI agents can face.
- Make Your CRM the First Compliance Checkpoint? August 13, 2026Automated, embedded compliance screening lets deals move at the pace they already do, without the blind spots.
- The Pope Got Hung Up On. Your AI Stack Could Be Why. August 11, 2026The accountability gap the Pope describes is an AI architectural failure that will define the next phase of customer service AI.
- The Customer Expectation Reset: How Generative AI Is Rewriting the Digital Experience Playbook August 10, 2026Generative AI hasn't just introduced new capabilities, it has fundamentally reset user expectations. The gap between expectation and reality is forcing a rethink of content infrastructure from the ground up.